Terms and Conditions Cont......4

b. In the case of Internet access, you will be liable for any charges from other organisations while using these services, as well as those billed by us as set out in our price guides.
c. Due to the nature of the Internet, we cannot guarantee specific levels of performance for the Internet access.
d. Any Internet address allocated by us to you will at all times belong to us and you may not sell or agree to transfer the number to any person. You will have a non-transferable licence to use such Internet address whilst you receive Internet access from us. In the event this agreement is terminated, for whatever reason, your licence to use the Internet address shall automatically terminate and thereafter you will not use the Internet address.
e. It is your responsibility to keep back up copies of any data uploaded to our servers and you are responsible for any system you establish to monitor your webspace contents and use. If your use of storage allocation exceeds the amount allocated to you we will notify you and ask you to either reduce your use of webspace contents or pay for the additional webspace.
f. We reserve the right to remove by immediate notice material placed on our servers by you or other users which we, in our reasonable opinion, believe violates this agreement or is otherwise harmful to our interests or the interests of other users of the interactive services and/or internet access.
g. We reserve the right to monitor and control data volume and/or types of traffic transmitted via Internet access. In the event that you exceed any usage allowance applicable to your Internet access or your use does not comply with the 'acceptable use policy' which you can read on the website, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet access. During any time of reduction or suspension, you will remain liable for the payment of your original level of Internet access charge. We also reserve the right (at our sole discretion) to re-grade your Internet access to a different speed and/or usage allowance at the appropriate charge. If we make such changes we will notify you as soon as possible.

1. We will provide any maintenance services during normal working hours that we believe are necessary for our system and equipment to work properly and for us to provide the services to you.
2. We will always aim to provide you with the best service possible, but we can't guarantee that the services will be fault free. For example, we will not be liable for interruptions, reception, picture degradation or other problems with our television services which are beyond our reasonable control. You agree that you will tell us about any fault in the services by phoning, emailing or writing to our Customer Care team, who will aim to respond as promptly as possible. In many circumstances it is possible to correct a fault over the phone. If this is not possible, we will send a technician to correct the fault.