Company Terms and Conditions

1. We will try to meet any date which we agree with you for installation or activation of the services, but we may have to change the installation date we give you or activation may be delayed. If we do, we will try to notify you of any changes as soon as possible.

2. You agree that you or a person authorized by you (who is 18 or over) will be present when we install the equipment at your home.

3. Where we need to install equipment at your home, we will make every effort to fit the equipment where you prefer. However, in some circumstances this may not be possible because of technical or other reasons. If this is the case, we will connect the equipment as we see fit. We will also supply any necessary additional equipment when we fit the equipment. Please do not move any existing equipment. Should you wish to alter the routing of any existing equipment such as cables or wall sockets, you should contact us.

4. Where we do not need to install equipment at your home, we will either send you all the Combnet Broadband equipment you need to connect to our services, or advise you of any additional equipment you need to have to connect to our services. Just to remind you, if applicable, it is your responsibility to purchase the equipment and additional equipment as notified to you. We will not be liable to you for any loss or damage caused by your installation of the equipment or additional equipment.

5. Where we have recommended equipment for use with the services and you chose not to take our recommendation, we cannot guarantee compatibility of the equipment or provide installation or ongoing support.

6. You are responsible for applying for any consents and permissions necessary for us to connect and maintain the equipment at your home (for example, any permission necessary to lay cable from the street to your address). We are not obliged to install or provide the services unless all consents and permissions have been obtained.